Shipping & Returns
Delivery ships from our warehouse in Athens, Greece.
Expected delivery time starts from the date the order is shipped, not the date the order is placed on the website.
Expected delivery time shall vary depending on the destination country.
Illustrative timeline below to start from shipping date, which shall allow 1-2 working days for order to be internally processed.
EU & European countries 2-4 working days, North America 3-6 working days, All Other Countries 7-10 working days. Timeline above is indicative only and cannot be guaranteed.
Shipping fees include handling and packing fees as well as postage costs.
Boxes are amply sized, and your items are well-protected.
Both the item prices as well as the shipping charges do not include Customs fees, import taxes, or duties.
Within EU & Europe € 17,00
North America (US & Canada) € 19,00
All Other € 21,00
Greece € 6,00
Returns - Exchanges
Before returning please contact firstname.lastname@example.org.
Free returns within 15 working days of purchase for a refund or exchange.
We will do a quality check of the returned product and will issue the refund only if it meets the return policy conditions.
Products returned must not have been damaged, used, worn or washed, but may be handled and inspected to determine their nature and characteristics. Customer must not attempt to modify, handle or repair them. Otherwise, Phimale reserves the right to refuse returns and refund of products.
Products must keep the original label and must be sent back inside the original packaging (box, accessories, inserts, protection, leaflets, etc).
Purchases must have been made directly at phi-male.com.
If purchased with another retailer, please contact them directly to coordinate a return.
Only in case of a defective product we will refund the whole amount.